Introduction

Thank you for considering Radtac Portugal to support you with your Learning & Development requirement. The following document contains some useful information about our course booking process along with our terms and conditions.

We recommend reading this document as it outlines the process and conditions that apply to all scheduled events and govern your relationship with Radtac Portugal.

If you have any questions regarding the information detailed in this document please contact to our Training Team.

Course registration

You may instruct us to make a course registration in the following ways:

  • Completing and submitting a course registration form via our website
  • Completing an offline course booking form & supplying a Purchase Order to our training team

By completing and submitting a registration form or purchase order to our training team you agree to comply with our terms and conditions, which you should read before making a booking.

What’s included in your registration

Your registration includes any relevant training documentation and light refreshments during the course but does not include accommodation or transport costs.

You can view a detailed list of what you’ll receive for your course on our website or within your course joining instructions.

On occasion we may have to send you course materials in advance of the course, these materials will only be sent once full payment has been received. Any delay in sending these materials due to the non-payment of your course fees is your responsibility.

Paying for your course

Individual and foreign customers registration

Payment for your training can be made via Credit/Debit card, Purchase Order or Bank Transfer.

We require full payment of your courses fees in advance of your training. This will usually be required 7 working days prior to your course start date. However, where a course is in high demand we may contact you to request payment sooner.

Your course registration[s] is only confirmed on receipt of full payment of the fees due. Until this time your course place is considered by us as provisional and can be cancelled or transferred at any time. It is your responsibility to ensure course fees are paid ahead of your training. We reserve the right to withhold exam registration and membership to the course certifying body until full payment is received.

Local corporate customers

In 30 days. Please make sure you provide all the correct billing information at the time of the registration.

Cancelation & Refund Policy

Refunds when requested by the Customer

Refund orders are accepted up to 30 consecutive days after the purchase. If the purchase was made less than 30 days from the date of the service, there will be no refund. If Eventbrite and/or PayPal fees were charged, those costs will be deducted from the refund amount.

Only refund requests sent to the email ptoffice@radtacportugal.com will be accepted for approval. If your refund request is due to a compelling reason, contact us to see how we can help you.

Cancelation by Radtac

If an event or training course is canceled or postponed by Radtac’s decision, we will tell you as soon as possible. When contacting you, we will provide you with details of options available. Options will include the same event or training course in a different date, a different course from Radtac’s training portfolio or a full refund of your pre-paid fees.

Special requests/allowances

Please let us know if you have any access or support requirements when attending your training by contacting our training by email pttraining@radtacportugal.com.

If you have any reason to complain or experience any problems with your training arrangements, before, during or after the course, you must immediately inform our training team.

Copyright

All material supplied by us remains the copyright of Radtac Portugal and no copies may be made without prior agreement.